Ratings & Reviews

Overall Rating

4(17 reviews)76.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Lemario B. - |Recommended: YesLong walk to parking — I love living here
response from property -Thank you for the 5 star review! We are glad you are happy with your apartment here at The Lux!
submitted by Esther C. - |Recommended: YesComfortable, convenient, and clean — Maybe a little pricy, but the overall quality of living at the Lux is great. It's worth paying a little more in exchange for convenience and cleanliness. I've personally have had great interactions with the staff and they are super friendly and helpful. Maintenance is very responsive in a timely manner. The area is a little loud on the weekends because of college parties, so if you're looking for a quiet neighborhood then this might not be the place for you. The farmers market is super close and I love how close I am to campus. Great place if you don't have a car - I don't have any personal experience with parking but I've heard from neighbors that it's competitive.
response from property -Hello Ester, Thank you for the 5 star review! We are very excited to hear that you are happy with our staff here at The Lux and are enjoying your experience! Best, The Lux Staff
submitted by Cameron B. - |Recommended: YesLux — Staff are always willing to help and friendly. Parking is a major issue.
response from property -Hello Cameron, Thank you for the four star review! We are glad you are happy with the staff and are excited for our parking garage renovation to finalize in 2020 you and all of our residents can enjoy brand new parking garage! If you have any questions on our current parking options, please give us a call at 608-237-6060 or stop by the office!
submitted by Haoyuan L. - |Recommended: YesParking is a problem — The apartment is ok, but the parking is too far.
response from property -Hello Haoyuan, Thank you for your review! We do apologize that parking is not currently in the building, but we are very excited that we are doing renovations and we look forward to our garage opening in the summer of 2020!
submitted by Mina H. - |Recommended: YesI think it is a great place to live for a first apartment — I really like the roommate match up program. It let me meet one of my new best friends. I also love how amazingly nice the staff is. Everyone is so welcoming and helpful.
response from property -Hello Mina, Thank you for your review! We are glad you are enjoying your time here with us at The Lux and are very excited to know you have made a new friend with our roommate matching service! Best, The Lux Staff
submitted by Matt C. - |Recommended: YesLove the staff — Huge fan of the staff-- Paige Tania etc. All very personable and were always available for any questions and concerns.
response from property -Thank you Matt for the review! We are glad you enjoyed your time with us here at The Lux! Best, The Lux Staff
submitted by Juleen D. - |Recommended: YesI enjoy living here — So far I am really happy living here, but I have only been here for 2 months. I do not have a car so the parking is not an issue for me. It is nice to be close to downtown and UW-Madison. No complaints yet. I really like that there are dogs here. I don't have a dog of my own so it is nice make new dog friends in the elevator. Meeting new dogs always brightens my day.
response from property -Hello Juleen, We are glad you are enjoying your time here with us at The Lux! Thank you for choosing us and for the four star review! Best, The Lux
submitted by Benjamin W. - |Recommended: YesNice, but parking is a bit of a pain — It's generally a nice apartment and the staff is friendly and quick to respond to maintenance requests. However, the parking garage has been out of commission for quite some time.
response from property -Hello Benjamin,

Thank you for the 4 star review! We are happy you are happy with our staff and your apartment. We do apologize for the delay in the garage reopening but we are happy to discuss our current parking option with you if you are in need of parking. Please feel free to contact us via email at leasing@theluxmadison.com or by phone at 608-237-6030.

The Lux Staff
submitted by Xintian X. - |Recommended: NoProblems with the garage — The garage is broken for a long time. I have to find another place to park my car however, the monthly garages in Madison are more expensive than the parking fee of the Lux. Wish the the Lux can take responsibility for the spread.
response from property -Hi Xintian, thank you for expressing your concerns and feedback. We understand the frustration and are working hard on a solution. Please do not hesitate to contact the Leasing Office if you need anything.
submitted by Nayun K. - |Recommended: YesNice — This is a nice house
response from property -Hi Nayun, thank you so much for your kind review. Please let us know if there is anything we can do to make your stay more comfortable and to achieve a five-star review. Have a fantastic day! Mark - The Lux Property Manager
submitted by Brandon H. - |Recommended: NoNice building, nice apartments, problematic parking — I really enjoy living here, I like the layout of my apartment, the location is perfectly in between campus and the capitol, right next to State Street. The walls ceilings are solid enough I rarely hear any noise from outside my apartment. Staff are generally responsive to your issues and willing to help where possible. If I didn't need to drive my car, I'd consider staying here long term. Unfortunately, the parking situation is so bad, my boss has requested I move out because I can't reliably make it to meetings in the morning because I don't know if I'm going to be waiting 5 or 60 minutes to get my car. Some days the cars don't come up at all. To their credit, the management will reimburse for taxi parking during times the garage is literally unusable. Between consistently having to wait 20 minutes to retrieve store your car or the line of cars waiting to park being backed up into the street, blocking traffic, it's just too much of a mess to consider living here unless you don't have a car.
response from property -Thank you for your review and feedback, Brandon! As always, if you have any questions or concerns please stop by the Leasing Office or give us a call at (608) 237-6030.
submitted by Lindsay H. - |Recommended: YesOther than the parking, I have no complaints. — The Lux has been a great place to live other than the automatic parking garage. If I would have known how much of a hassle the parking system would be before moving in, I would have just found different parking arrangements. There is no way I would pay for this service every month. I also was not aware that the pool would be closed for construction for the entire summer when I signed my lease moved in last spring. This definitely was something that I was looking forward to and ultimately disappointed by.
response from property -Thank you for your review and feedback, Lindsay! As always, if you have any questions or concerns please stop by the Leasing Office or give us a call at (608) 237-6030
submitted by Chao J. - |Recommended: YesIt's great — It's great
response from property -Thank you for the review!
submitted by Stephanie B. - |Recommended: NoGood bones, poor upkeep. — The building is great, can't hear neighbors often. The upkeep by staff is poor and communication is poor. Seems as though everything has to go through upper management so it takes months to get things done. Not necessarily the employee's fault all the time. Pool has been closed for 6 months. Work out facility is great. Roof is very nice. Parking is okay, but difficult if you need to leave immediately and gets a bit backed up during rush hour
response from property -Hello, Stephanie. Thank you for taking the time to leave us a review and providing us with your feedback. We apologize that you feel this way towards our staff. Our staff strives to provide the best service to everyone who visits our community no matter if the individual is a resident or not. We would like it if you could come by our office or give us a call at (608) 237-6030 at your earliest convenience. Thank you!
submitted by Arturo F. - |Recommended: YesGood, but parking kills it — Beautiful apartment, reasonably priced, great staff, but parking sucks
response from property -Thank you for your kind words and feedback on The Lux, Arturo!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "The Lux", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "The Lux", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose