Ratings & Reviews

Overall Rating

4
(39 reviews)
82.1% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Froylan F. - |Recommended: YesExcellent Apartment Building — I absolutely love living here. Great location, great view, and great amenities makes this one of the best places I have ever lived.
response from property -Froylan that you so much for your kind words, we love to hear that our residents are enjoying their apartment home! As always if you need anything please reach out to us at the office we are here to assist. Charlotte Adams Property Manager
submitted by Abby O. - |Recommended: YesReally enjoy the people who work here, all friendly and welcoming — It has a lot of nice amenities and people living and working here.
response from property -Abby, Thank you so much for your kind words! We hope you have been enjoying Resident Appreciation Week, be on the look out for more fun events coming up. As always if you need anything don't hesitate to contact the office. Charlotte Adams Property Manager
submitted by Ram S. - |Recommended: NoOverall, ok. — The apartment is really nice, well maintained. Maintenance staff is very good. They came this week to the apartment, and followed up. Problem is that the apartment was not ready at the move-in. There were flies and spiders all over the apartment. The sofa sets were in boxes. No one came to open the boxes, despite the repeated requests. There was no parking here last month. I had some large stuff to move in. I got delayed in my apartment, and they called the tow away, which was ok because that is your policy. The tow away guy was just putting chains when i got back. I gave him 150, and he still treated me like a criminal. He kept threatening me to move the car right away, while I was still taking out the stuff from my car. The nice apartment and property hasn't quite compensated for the poor management and the shabby treatment.
response from property -Ram, Thank you for taking the time to review The Lux, we work hard to make sure that everyone has a smooth move in experience and we apologize that it was not that for you. The sofa's arrived on the day of move in due to a truck delay our staff acted quickly to get the sofa's placed and unboxed. Our parking structure was still in its final stages of completion at move in but has since opened up for use. If you would like to add parking to your lease please let us know!
submitted by Haeedar A. - |Recommended: YesExcellent and optimal — It caters to a variety of needs.
response from property -Haeedar, We are so happy to hear that your are enjoying your new home! Please always know we are here in the office to answer any questions or assist in anyway we can. Charlotte Adams Property Manager
submitted by Alexa D. - |Recommended: YesFirst Few Months Going Well — As someone who just moved in August, I've had a very good experience living here. The staff has all been kind and I've never had any issues. I would absolutely recommend a friend to live here
response from property -Alexa, Thank you for the 5 star review! Our staff works hard to make sure that our residents are happy and have everything they need, always feel free to reach out with any questions or concerns. Charlotte Adams Property Manager
submitted by Yizhou T. - |Recommended: YesIt's a very pleasant environment over all — It's very friendly, easy assess to everything. Very friendly staff. Beautiful roof top.
response from property -Yizhou, We are so happy to hear that you are enjoying The Lux life and all our amenities! Never hesitate to stop by our office with any questions or concerns or just to say hi! Charlotte Adams Property Manager
submitted by Alaya M. - |Recommended: YesVery modern and reasonably priced — It's super nice, the staff is extremely helpful, and the price is reasonable for all of the items included.
response from property -Alayna, Thank you so much for your review of our property. We appreciate having residents such as you. If there is anything that we can do for you, please feel free to stop by the leasing office or give us a call. Again, thank you for being such a fantastic resident! Dena Costello, Regional Property Manager
submitted by Ian B. - |Recommended: NoDecent, lots of hidden fees. — A lot of hidden fees and end of term expenses that were not explained at all, even with follow up emails which were never answered .
response from property -Ian, I am so sorry to hear that you are unhappy with your living experience at The Lux. We pride ourselves on our open discussions regarding all fees and expenses. If there is something you feel you need additional information on, please stop by the leasing office or give us a call. We want to address any issues you might have as our residents matter more than anything. Dena Costello, Regional Property Manager
submitted by Yareslie C. - |Recommended: YesBeautiful apartments with great location — Peace and control
response from property -Yareslie thank you for your 5 star review we are so happy to hear that you are loving The Lux life! If you every have any questions or concerns please do not hesitate to contact the office and myself or anyone in the office is happy to assist. Charlotte Adams Property Manager
submitted by Katie P. - |Recommended: YesGreat Apartment — The Lux is a really great apartment with great views and super nice staff Great place to live
response from property -Katie, Thank you so much for your review of The Lux! We appreciate having exceptional residents such as you. If there is anything we can do for you, please stop by the office or give us a call. Dena Costello, Regional Property Manager
submitted by Tyler K. - |Recommended: YesThe Lux — Great place to live. Very friendly management and awesome amenities for the price.
response from property -Tyler, Thank you very much for your great review of The Lux! We are glad that you have found our property to be great. If there is anything we can do for you, please stop by the leasing office or give us a call. Dena Costello, Regional Property Manager
submitted by STEPHEN Y. - |Recommended: YesOverall Wonderful 12 Months At The LuX — If you are looking for a professional and chill atmosphere apartment complex, this appt. complex will fit those needs. I never had any issues with any staff or maintenance employees. The parking out front is limited but I was always able to unload and load my belongings without any major problems. The only issue was the thin walls. Especially, above and below. Watch out where you put the TV as the volume from that can cause some issues. Honestly, my experience was great at the lux and i would recommend it to anyone looking for a single studio or a double.
response from property -Stephen thank you for the 5 star review we are so happy to hear that you enjoyed your time here at The Lux!! If you ever find yourself back in Madison The Lux would love to have you return as a resident. Charlotte Adams Property Manager
submitted by Yashishvin P. - |Recommended: YesGreat experience — It's been a great experience love the view from my room.
response from property -Hi Yashishvin, Thank you so much for your great review of our property! We are thankful for residents like you. Please let us know if we can do anything else for you. My Best, Dena Costello, Regional Property Manager
submitted by Jake L. - |Recommended: YesVery nice but slightly expensive for college kids — I would tell them that it is one of the most prestigious apartments but it is very expensive.
response from property -Jake, Thank you so much for your great review of our property! We are thankful for residents like you. Please let us know if we can do anything else for you. My Best, Dena Costello, Regional Property Manager
submitted by Daniela A. - |Recommended: YesLove Love love — This is the best place to live
response from property -Daniela, Thank you so much for your great review of our property! We are thankful for residents like you. We are glad you find it the best place to live! Please let us know if we can do anything else for you. My Best, Dena Costello, Regional Property Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Lux, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Lux, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose