Ratings & Reviews

Overall Rating

4
(53 reviews)
84.9% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Haiyang L. - |Recommended: YesGood — good
response from property -Thank you for taking the time to let us know how your experience has been so far living at The Lux! We appreciate your feedback and hope you enjoy living here as much as we enjoy having you.
submitted by Jiancheng Z. - |Recommended: YesActually well — good
response from property -Thank you for taking the time to let us know how your experience at The Lux. We appreciate your feedback and hope you enjoy your time here!
submitted by Angela G. - |Recommended: YesNice Apartment — It’s a nice apartment with great amenities with a convenient location close to UW-Madison local restaurants shops.
response from property -Thank you for taking the time to let us know how your experience at The Lux has been! We appreciate all your feed back and enjoy having you here!
submitted by Jianfeng Q. - |Recommended: YesGood but not enough — Good but not enough
response from property -We are sorry that you are unhappy with our community. WE would love to schedule a meeting with you to discuss your concerns and be able to understand how we can improve our services going forward.
submitted by Ashwin M. - |Recommended: YesGreat condition and loccation — The area is really busy so it's great for finding things to do in Madison
response from property -Thank you so much for the kind words. We are excited to have you living at our community this year!
submitted by Paityn M. - |Recommended: YesGood Place to Live. — .
response from property -We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
submitted by Dalei H. - |Recommended: YesLike our home — it is a great place, just like my home
response from property -We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
submitted by Isabelle R. - |Recommended: YesGood — I am having troubles with packaging and have noticed so far that the amenities that are in the building are unavailable such as the pool and I am unsure of the process of using the movie theater.
response from property -We are sorry you are having this issue. Id love to schedule a meeting with you to discuss all of your concerns and how we can improve going forward. Thank You
submitted by Wenhan Z. - |Recommended: YesBeautiful, Advanced, Perfect, Cozy — This is a very cozy apartment. The staff is very welcoming and the living conditions are excellent. The geography is also perfect and the transportation is convenient.
response from property -We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
submitted by Quanicka M. - |Recommended: YesI love the atmosphere of the lux it’s definitely a place to call home — Living at the lux is true luxury
response from property -We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
submitted by Luke M. - |Recommended: NoNot worth the rent, poor management — I was living here starting at the end of the pandemic, so many of the amenities were closed until at least 2021. By the time all the other amenities reopened, the pool closed down for most of the summer. This was unfair as one of the main appeals of this place was the amenities, and if management had no control over the situation we should have at least received a rent discount to make up for it. My main problem with the lux was the poor management and unreasonable prices for an apartment building that is mainly used by college students. There were several times throughout the year that I attempted to contact management, and I either received no response or was told that they would get back to me, and they never would. In the beginning of the semester, packages that were delivered were put on a table by the mailboxes. A few months later they were being delivered to our doors, and then a couple of weeks after that they were just hidden in the office so you could only get them during business hours. Throughout this whole process management never updated us on what was happening, so it was a guessing game trying to determine where the package would be. Many times I tried contact the office only for them to ignore my calls. One time I called them from the lobby and watched them ignore my phone call. I paid 1500 in rent for a one bedroom apartment. On top of that, I was nickel-and-dimed with every possible little fee they could think of. Instead of a security deposit, they gave us a list at move out of how much we would be charged if we dared leave anything dirty. They wanted us to clean the most obscure things, like the insides of the tracks on the sliding doors and the outside of the cabinets. The penalty of not doing these things was more fees. Overall, the building was nice and the in-unit washer and dryer was great, but the management and high rent dissuaded me from resigning. I would not recommend this place to a friend because you are going to overpay for rent and get nothing besides the in unit washer and dryer in return.
submitted by Haley M. - |Recommended: YesGreat place to live — It’s a place that makes me feel safe and a place I can be relaxed in
response from property -Thank you so much Haley. We are so glad you enjoy our community and are so glad to have you as one of our residents!
submitted by Tessa R. - |Recommended: YesGood place for students — Good apartment for students who are looking for a laid back property with great amenities. The view from the roof is amazing on a warm summer day. Front office staff are always available and willing to help with any concerns. Parking is expensive though, so may want to consider this when signing.
response from property -Hi Tessa, Thank You for the review. As our parking may seem high we are actually the least expensive in the area. Many of the surrounding communities charge well over $ 200.00 per month. However, we greatly appreciate the nice comments about our community and staff. As always we love hearing from our residents. Thank You, The Lux team
submitted by Theodore V. - |Recommended: YesLet's get you living in Luxury — I am shookt to this day on how well the lux and all their staff has treated me. Not only have I fallen in love with the community I also feel like this is my second family. From bringing packages to my door and also enjoying their residents events they truly understand what it is to make living here a luxury. Ashley is my favorite manager and the new folks who work here are the best
response from property -Thank you so much for your feedback! We love having you all as residents!
submitted by Froylan F. - |Recommended: YesExcellent Apartment Building — I absolutely love living here. Great location, great view, and great amenities makes this one of the best places I have ever lived.
response from property -Froylan that you so much for your kind words, we love to hear that our residents are enjoying their apartment home! As always if you need anything please reach out to us at the office we are here to assist. Charlotte Adams Property Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of The Lux, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by The Lux, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose