Ratings & Reviews
Resident Reviews
|Recommended: YesLux — Looks great so far
response from property -Thank you for your kind words, we hope you enjoy your stay at Lux Madison.
|Recommended: YesCool place to live — nice place
Thank you for your kind words. We hope you enjoy your stay at Lux Madison.
|Recommended: YesCameron Brace — It was nice moving in
Thank you for your kind words. We hope you enjoy your stay at Lux Madison
|Recommended: YesGood-just need maintenance — Our first impressions of the apartment are almost perfect except our washer has not worked for the past few days and maintenance has not come yet.
We are happy that you had a good move in. We see that maintenance has been up there and hopefully everything was completed to your satisfaction. Thank you for choosing Lux Madison.
|Recommended: YesGood — good
Thank you for taking the time to let us know how your experience has been so far living at The Lux! We appreciate your feedback and hope you enjoy living here as much as we enjoy having you.
|Recommended: YesActually well — good
Thank you for taking the time to let us know how your experience at The Lux. We appreciate your feedback and hope you enjoy your time here!
|Recommended: YesNice Apartment — It’s a nice apartment with great amenities with a convenient location close to UW-Madison local restaurants shops.
Thank you for taking the time to let us know how your experience at The Lux has been! We appreciate all your feed back and enjoy having you here!
|Recommended: YesGood but not enough — Good but not enough
We are sorry that you are unhappy with our community. WE would love to schedule a meeting with you to discuss your concerns and be able to understand how we can improve our services going forward.
|Recommended: YesGreat condition and loccation — The area is really busy so it's great for finding things to do in Madison
Thank you so much for the kind words. We are excited to have you living at our community this year!
|Recommended: YesGood Place to Live. — .
We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
|Recommended: YesLike our home — it is a great place, just like my home
We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
|Recommended: YesGood — I am having troubles with packaging and have noticed so far that the amenities that are in the building are unavailable such as the pool and I am unsure of the process of using the movie theater.
We are sorry you are having this issue. Id love to schedule a meeting with you to discuss all of your concerns and how we can improve going forward.
Thank You
|Recommended: YesBeautiful, Advanced, Perfect, Cozy — This is a very cozy apartment. The staff is very welcoming and the living conditions are excellent. The geography is also perfect and the transportation is convenient.
We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
|Recommended: YesI love the atmosphere of the lux it’s definitely a place to call home — Living at the lux is true luxury
We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
|Recommended: NoNot worth the rent, poor management — I was living here starting at the end of the pandemic, so many of the amenities were closed until at least 2021. By the time all the other amenities reopened, the pool closed down for most of the summer. This was unfair as one of the main appeals of this place was the amenities, and if management had no control over the situation we should have at least received a rent discount to make up for it. My main problem with the lux was the poor management and unreasonable prices for an apartment building that is mainly used by college students. There were several times throughout the year that I attempted to contact management, and I either received no response or was told that they would get back to me, and they never would. In the beginning of the semester, packages that were delivered were put on a table by the mailboxes. A few months later they were being delivered to our doors, and then a couple of weeks after that they were just hidden in the office so you could only get them during business hours. Throughout this whole process management never updated us on what was happening, so it was a guessing game trying to determine where the package would be. Many times I tried contact the office only for them to ignore my calls. One time I called them from the lobby and watched them ignore my phone call. I paid 1500 in rent for a one bedroom apartment. On top of that, I was nickel-and-dimed with every possible little fee they could think of. Instead of a security deposit, they gave us a list at move out of how much we would be charged if we dared leave anything dirty. They wanted us to clean the most obscure things, like the insides of the tracks on the sliding doors and the outside of the cabinets. The penalty of not doing these things was more fees. Overall, the building was nice and the in-unit washer and dryer was great, but the management and high rent dissuaded me from resigning. I would not recommend this place to a friend because you are going to overpay for rent and get nothing besides the in unit washer and dryer in return.