Ratings & Reviews
|Recommended: YesBeautiful, Advanced, Perfect, Cozy — This is a very cozy apartment. The staff is very welcoming and the living conditions are excellent. The geography is also perfect and the transportation is convenient.
response from property -We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
|Recommended: YesI love the atmosphere of the lux it’s definitely a place to call home — Living at the lux is true luxury
We are so excited to have you living in our community this year! Please let us know if there is anything we can do for you during your stay.
|Recommended: NoNot worth the rent, poor management — I was living here starting at the end of the pandemic, so many of the amenities were closed until at least 2021. By the time all the other amenities reopened, the pool closed down for most of the summer. This was unfair as one of the main appeals of this place was the amenities, and if management had no control over the situation we should have at least received a rent discount to make up for it. My main problem with the lux was the poor management and unreasonable prices for an apartment building that is mainly used by college students. There were several times throughout the year that I attempted to contact management, and I either received no response or was told that they would get back to me, and they never would. In the beginning of the semester, packages that were delivered were put on a table by the mailboxes. A few months later they were being delivered to our doors, and then a couple of weeks after that they were just hidden in the office so you could only get them during business hours. Throughout this whole process management never updated us on what was happening, so it was a guessing game trying to determine where the package would be. Many times I tried contact the office only for them to ignore my calls. One time I called them from the lobby and watched them ignore my phone call. I paid 1500 in rent for a one bedroom apartment. On top of that, I was nickel-and-dimed with every possible little fee they could think of. Instead of a security deposit, they gave us a list at move out of how much we would be charged if we dared leave anything dirty. They wanted us to clean the most obscure things, like the insides of the tracks on the sliding doors and the outside of the cabinets. The penalty of not doing these things was more fees. Overall, the building was nice and the in-unit washer and dryer was great, but the management and high rent dissuaded me from resigning. I would not recommend this place to a friend because you are going to overpay for rent and get nothing besides the in unit washer and dryer in return.
|Recommended: YesGreat place to live — It’s a place that makes me feel safe and a place I can be relaxed in
Thank you so much Haley. We are so glad you enjoy our community and are so glad to have you as one of our residents!
|Recommended: YesGood place for students — Good apartment for students who are looking for a laid back property with great amenities. The view from the roof is amazing on a warm summer day. Front office staff are always available and willing to help with any concerns. Parking is expensive though, so may want to consider this when signing.
Hi Tessa, Thank You for the review. As our parking may seem high we are actually the least expensive in the area. Many of the surrounding communities charge well over $ 200.00 per month. However, we greatly appreciate the nice comments about our community and staff. As always we love hearing from our residents. Thank You, The Lux team
|Recommended: YesLet's get you living in Luxury — I am shookt to this day on how well the lux and all their staff has treated me. Not only have I fallen in love with the community I also feel like this is my second family. From bringing packages to my door and also enjoying their residents events they truly understand what it is to make living here a luxury. Ashley is my favorite manager and the new folks who work here are the best
Thank you so much for your feedback! We love having you all as residents!
|Recommended: YesExcellent Apartment Building — I absolutely love living here. Great location, great view, and great amenities makes this one of the best places I have ever lived.
Froylan that you so much for your kind words, we love to hear that our residents are enjoying their apartment home! As always if you need anything please reach out to us at the office we are here to assist. Charlotte Adams Property Manager
|Recommended: YesReally enjoy the people who work here, all friendly and welcoming — It has a lot of nice amenities and people living and working here.
Abby, Thank you so much for your kind words! We hope you have been enjoying Resident Appreciation Week, be on the look out for more fun events coming up. As always if you need anything don't hesitate to contact the office. Charlotte Adams Property Manager
|Recommended: NoOverall, ok. — The apartment is really nice, well maintained. Maintenance staff is very good. They came this week to the apartment, and followed up. Problem is that the apartment was not ready at the move-in. There were flies and spiders all over the apartment. The sofa sets were in boxes. No one came to open the boxes, despite the repeated requests. There was no parking here last month. I had some large stuff to move in. I got delayed in my apartment, and they called the tow away, which was ok because that is your policy. The tow away guy was just putting chains when i got back. I gave him 150, and he still treated me like a criminal. He kept threatening me to move the car right away, while I was still taking out the stuff from my car. The nice apartment and property hasn't quite compensated for the poor management and the shabby treatment.
Ram, Thank you for taking the time to review The Lux, we work hard to make sure that everyone has a smooth move in experience and we apologize that it was not that for you. The sofa's arrived on the day of move in due to a truck delay our staff acted quickly to get the sofa's placed and unboxed. Our parking structure was still in its final stages of completion at move in but has since opened up for use. If you would like to add parking to your lease please let us know!
|Recommended: YesExcellent and optimal — It caters to a variety of needs.
Haeedar, We are so happy to hear that your are enjoying your new home! Please always know we are here in the office to answer any questions or assist in anyway we can. Charlotte Adams Property Manager
|Recommended: YesFirst Few Months Going Well — As someone who just moved in August, I've had a very good experience living here. The staff has all been kind and I've never had any issues. I would absolutely recommend a friend to live here
Alexa, Thank you for the 5 star review! Our staff works hard to make sure that our residents are happy and have everything they need, always feel free to reach out with any questions or concerns. Charlotte Adams Property Manager
|Recommended: YesIt's a very pleasant environment over all — It's very friendly, easy assess to everything. Very friendly staff. Beautiful roof top.
Yizhou, We are so happy to hear that you are enjoying The Lux life and all our amenities! Never hesitate to stop by our office with any questions or concerns or just to say hi! Charlotte Adams Property Manager
|Recommended: YesVery modern and reasonably priced — It's super nice, the staff is extremely helpful, and the price is reasonable for all of the items included.
Alayna, Thank you so much for your review of our property. We appreciate having residents such as you. If there is anything that we can do for you, please feel free to stop by the leasing office or give us a call. Again, thank you for being such a fantastic resident! Dena Costello, Regional Property Manager
|Recommended: NoDecent, lots of hidden fees. — A lot of hidden fees and end of term expenses that were not explained at all, even with follow up emails which were never answered .
Ian, I am so sorry to hear that you are unhappy with your living experience at The Lux. We pride ourselves on our open discussions regarding all fees and expenses. If there is something you feel you need additional information on, please stop by the leasing office or give us a call. We want to address any issues you might have as our residents matter more than anything. Dena Costello, Regional Property Manager
|Recommended: YesBeautiful apartments with great location — Peace and control
Yareslie thank you for your 5 star review we are so happy to hear that you are loving The Lux life! If you every have any questions or concerns please do not hesitate to contact the office and myself or anyone in the office is happy to assist. Charlotte Adams Property Manager